Shipping Policy

Shipping Policy - Seiki Sakei LLP (India)

At Seiki Sakei, we don’t “dispatch parcels.” We ship a moment. Every order is hand-packed in our Mumbai studio/warehouse, sealed with care, and handed to trusted delivery partners for the final mile.

1) Delivery Partners & Tracking

We use third-party courier partners to deliver your order.
Once your package is picked up, you’ll receive tracking details via email/SMS/WhatsApp (as available). You can track your shipment using your order number / tracking link.

2) Shipping Origin

All orders are processed and shipped from Mumbai, India, to the shipping address provided at checkout.

3) Fulfilment & Delivery Timelines (Typical)

We ship as quickly as we can - because waiting is the hardest part.
Standard timelines (most orders):

  • Order fulfilment (packing + dispatch): 1–2 business days
  • Delivery after dispatch: 5–7 business days (often earlier for metros)

Valentine’s Season Delivery Windows (India):

  • 1 Jan – 7 Feb: Pan-India Standard Delivery (5–7 business days after dispatch)
  • 8 Feb – 12 Feb: Pan-India Express Delivery (availability depends on PIN code/serviceability; additional charges apply)
  • 13 Feb – 14 Feb: Mumbai Express (Same/Next-Day) (Mumbai only; limited slots; additional charges apply)

Note: All delivery options are subject to serviceability, cut-off times, courier capacity, and unforeseen disruptions (weather, local restrictions, etc.).

4) Delays (What happens if things slip)

Sometimes deliveries get delayed due to circumstances beyond our control - weather, local disruptions, courier capacity, regulatory checks, or serviceability constraints.
If your shipment looks delayed, we’ll support you and follow up with the courier. However, delivery timelines are estimates, not guarantees.

5) Shipping Charges

Shipping charges (if any) are shown clearly at checkout.
If you offer express/same-day delivery, those charges will also be shown at checkout and apply only where serviceable.

6) Address Accuracy (This is critical)

Please ensure your shipping details are complete and correct:

  • full address
  • landmark (if helpful)
  • PIN code
  • mobile number

If an order is delayed, returned, or undelivered due to an incorrect/incomplete address or unreachable phone, we may not be able to refund shipping/handling charges, and re-shipping may require an additional fee.

7) Unavailability at Delivery / Delivery Attempts

Our courier partners will typically attempt delivery up to two times and may contact the recipient before returning the package.
If delivery fails due to:

  • recipient unavailable / unreachable, or
  • refusal to accept delivery, or
  • repeated failed attempts,

the package may be returned to origin. Re-dispatch (if possible) may require additional charges.

8) Damaged Packages / Transit Issues

If your box arrives damaged or opened, please do not discard the packaging.
For any damage/wrong-item claims, we may require an unedited unboxing video showing the package unopened from all sides and the full opening in one continuous take (as per our Return/Refund Policy). This protects genuine customers and helps us raise claims with courier partners.

9) Serviceability & Restricted Locations

Some PIN codes may be temporarily non-serviceable due to courier restrictions. If your location is not serviceable after you place the order, we will contact you to:

  • update the address, or
  • process a resolution as per applicable policy.

10) Contact Us

If you need help with tracking or delivery:
Email: contact@seikisakei.com
WhatsApp/Phone: +91-9004635463
Hours: Mon–Fri, 10:00 AM–6:00 PM IST