Terms of Service - Seiki Sakei LLP (India)
Welcome to Seiki Sakei (“Seiki Sakei”, “we”, “us”, “our”). We’re an independent luxury brand - small-batch by design, detail-obsessed by choice. These Terms of Service (“Terms”) set out the ground rules for using our website (hosted on Shopify) and purchasing our products.
By visiting our site and/or placing an order, you agree to these Terms and the policies referenced here (including our Privacy Policy, Shipping Policy, and Return/Refund Policy). If you don’t agree, please do not use the website.
1) Who we are
This website is operated by Seiki Sakei LLP, trading as Seiki Sakei, with its registered office at Pune, India.
2) Eligibility & responsible use
By using this site, you confirm that you are:
- at least the age of majority in your jurisdiction (18+ in most of India), and
- using our site for lawful purposes only.
You must not:
- misuse the site, attempt unauthorised access, or introduce malware/viruses,
- violate applicable laws, or
- infringe intellectual property rights.
We may suspend or block access if we believe there is misuse or risk to the platform.
3) Our products (small-batch reality)
Our products may be limited in quantity, seasonal, or “limited edition”. We reserve the right to:
- limit sales by customer, household, address, or order,
- refuse or cancel orders that appear to be placed by resellers or dealers, and
- discontinue products without notice.
Colours & visuals: We do our best to display product images accurately, but screens vary - so exact colour/finish may differ slightly.
4) Pricing, taxes & availability
- Prices are shown in INR and may include or exclude GST depending on how your checkout is configured. The final payable is shown at checkout.
- Prices, product descriptions, offers, delivery timelines, and availability can change without notice.
- If we discover an obvious pricing or listing error, we may cancel the order and refund you.
5) Orders, confirmation & cancellation by us
An order is considered accepted only after:
- successful payment (or payment authorisation), and
- we confirm the order (via email/SMS/WhatsApp), and/or dispatch.
We may cancel an order if:
- payment fails or is flagged as high-risk/fraudulent,
- address/contact details are incomplete or unverifiable,
- stock is unavailable, or
- We reasonably believe the order is placed for resale or misuse.
If we cancel, we’ll refund paid amounts as per our Refund Policy.
6) Payments
Checkout is powered by Shopify. Payments are processed through third-party providers such as Razorpay, PhonePe, and PayU (as available at checkout).
- We do not store card details, CVV, UPI PIN, or netbanking credentials.
- Payment processing is subject to the terms and privacy policies of the payment provider you choose.
7) Shipping & delivery (what we promise, and what we can’t)
We ship to eligible locations within India as shown at checkout.
- Standard delivery timelines and charges are shown at checkout.
- Same-day delivery (where offered) is subject to cut-off times, serviceability, confirmation, and operational constraints, and may be available only in Mumbai (if stated on the site).
- Delivery timelines are estimates - not guarantees - because logistics partners, weather, strikes, peak periods, and regulatory checks can cause delays.
Address accuracy: You are responsible for providing complete and correct delivery details. Any reattempt/return due to incorrect address may incur additional charges.
Risk of loss: Once the package is handed to the courier partner, transit is handled by them; however, we will support you end-to-end to resolve delivery issues.
8) Personalisation (message-in-a-bottle, notes, custom inputs)
If you submit personalised content (messages, names, notes):
- You confirm you have the right to share that content, and
- It does not violate laws or any third-party rights.
Personalised items may not be eligible for cancellation/return except where defective, damaged in transit, or incorrect due to our error - subject to our Return/Refund Policy.
9) “Mystery” / Limited Edition boxes - variation clause
If a product is described as a mystery or limited-edition curated experience, you acknowledge:
- the experience may involve minor variations in components/packaging due to artisan sourcing, limited runs, or supply constraints,
- any substitutions (if ever required) will be made to maintain a similar or higher standard/value, and
- such variation is not considered a defect.
10) Returns, exchanges & refunds
Returns/exchanges/refunds are governed by our Return/Refund Policy and Shipping Policy published on the site. Those policies are incorporated into these Terms by reference.
11) User content (reviews, comments, messages to us)
If you share feedback, reviews, photos, or suggestions:
- You grant us a non-exclusive, royalty-free right to use it for brand communication (unless you request otherwise in writing), and
- You confirm it’s your original content and not unlawful, abusive, or infringing.
We may remove content that we consider harmful, misleading, or unlawful.
12) Intellectual property
All brand assets-name, logo, product names, designs, images, text, and creative direction-belong to Seiki Sakei / Seiki Sakei LLP or its licensors. You may not copy, reproduce, or commercially use any content without written permission.
13) Third-party services & links
Our store may link to third-party websites or services (couriers, payment providers, social platforms). We’re not responsible for third-party content, policies, or performance. Your use of third-party services is at your discretion.
14) Prohibited uses (quick list)
You must not use the site to:
- attempt unauthorised access or scrape data,
- transmit malware, spam, or phishing links,
- post unlawful/abusive content, or
- violate privacy or IP rights.
We can terminate access for violations.
15) Disclaimer of warranties
We work hard to keep the site reliable, but the service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not guarantee uninterrupted or error-free access.
16) Limitation of liability
To the maximum extent permitted by applicable law:
- Seiki Sakei will not be liable for indirect, incidental, special, or consequential damages (including lost profits, lost data, or reputational loss).
- Our total liability for any claim relating to a product or the site will not exceed the amount you paid for the specific order giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law.
17) Indemnity
You agree to indemnify and hold Seiki Sakei and its team harmless from claims arising out of your breach of these Terms, misuse of the site, or violation of laws/third-party rights.
18) Termination
These Terms remain in effect unless terminated by you (by stopping use) or by us (for breach, suspected fraud, or security risk). Obligations that should survive (payments due, IP, liability limits) will survive termination.
19) Governing law & jurisdiction
These Terms are governed by the laws of India. Any disputes will be subject to the courts of Maharashtra State, India.
20) Changes to these Terms
We may update these Terms as the brand evolves. Updates will be posted on this page with a revised “Last updated” date. Continued use of the site after changes means you accept the updated Terms.
21) Contact
Questions about these Terms:
Email: contact@seikisakei.com
Phone: +91-9004635463