Refund & Exchange Policy

Refund & Exchange Policy - Seiki Sakei (India)

Thank you for shopping with us. Please read our policy carefully before making a purchase. By placing an order on our website, you agree to this Refund & Exchange Policy.

1) No Refunds or Exchanges

We do not offer refunds or exchanges on any products once the order has been placed. Every purchase is final.

2) When we do help: Damaged Products

An exchange is applicable only in the case of damaged products, subject to the specific conditions mentioned below.

Reporting window
Damage claims must be reported within 24 hours of delivery.

What you must provide (mandatory for claims)
To validate a claim, we require specific video evidence:

  1. A clear, continuous unboxing video showing the package being opened from start to finish.
  2. The video must clearly show the damaged product and its original packaging.

Please note: Claims without a proper, unedited unboxing video will not be accepted.

What we’ll do once verified
Once the damaged product is verified and received back by our studio:

  • A replacement product will be dispatched within 7 working days.

3) Important Conditions

  • We reserve the right to approve or reject any exchange request if the mandatory conditions (video proof and reporting window) are not met.
  • The resolution is strictly limited to an exchange for a replacement product; no monetary refunds will be issued.

4) How to Reach Us

For claims or questions:
Email: contact@seikisakei.com
WhatsApp/Phone: +91 9004635463
Business hours: Mon–Fri, 10am–6pm IST