Privacy Policy

Privacy Policy - Seiki Sakei LLP (India)

At Seiki Sakei, trust is part of the product. When you share your details with us - whether it’s for delivery, a personalized message, or simply browsing our store - we treat that information with care, restraint, and respect.

This policy explains what we collect, why we collect it, and how we protect it.

1) What we collect (and only what we need)

You share with us (at checkout / support): name, email, phone number, shipping/billing address, order details, and any personalisation text you choose to add (gift note/message-in-a-bottle).
We collect automatically (when you browse): IP address, device/browser details, and site activity via cookies.

2) Why we use your information

We use your information to:

  • Confirm and fulfill your order (packing, shipping, delivery, returns)
  • Create your personalised gifting experience exactly as you intended
  • Send essential updates (order confirmation, shipping and delivery notifications)
  • Support you if anything goes wrong
  • Improve the store experience (performance, usability, fraud prevention)
  • Meet legal and tax requirements in India

We do not sell, rent, or trade your personal information. Period.

3) Payments (we don’t see your sensitive payment data)

Our checkout runs on Shopify, and payments are processed by trusted third-party providers such as Razorpay, PhonePe, and PayU.

  • We do not store your card number, CVV, UPI PIN, or net-banking credentials.
  • We may receive limited payment confirmation details (like payment status and transaction reference) so we can process your order.

Payment processing is governed by the privacy policies of the payment providers you choose at checkout.

4) Who we share your data with (only to deliver your order)

To run the store and deliver your purchase, we may share limited information with:

  • Shopify (hosting and order management)
  • Payment providers (Razorpay, PhonePe, PayU)
  • Courier/logistics partners (to ship and deliver your order)
  • Select service partners that help us operate the store (e.g., customer support tools, analytics)

They are expected to use your information only for the service they provide.
We may also disclose information if required by law or to protect our rights (for example, fraud or misuse).

5) Your choices and rights

You can ask us to:

  • Share what personal information we have about you
  • Correct or update your details
  • Delete your information (subject to legal/tax obligations that require us to retain certain records)

Write to us at contact@seikisakei.com.

6) Cookies (small tools, not surveillance)

Cookies help your cart and checkout work, and help us understand what’s working on the site. You can manage cookies in your browser settings.

7) Data retention

We keep order and invoice records as required for operations and legal/tax compliance. Where applicable, we delete or anonymise data when it’s no longer needed.

8) Security

We use reasonable, industry-standard safeguards to protect your information. That said, no online system is 100% risk-free - so we continuously work to keep things tight.

9) Age restriction

Our store is intended for users 18+. We do not knowingly collect information from minors.

10) International processing (Shopify and partners)

Some services (including Shopify and certain tools) may process data on servers outside India. We take reasonable steps to ensure your information is handled safely and consistently with this policy.

11) Updates

We may update this policy as our store evolves. Any changes will be posted here with an updated effective date.

12) Contact us

For privacy questions or requests:
Email: contact@seikisakei.com
Phone: +91-9004635463